Part of your AI team
Review analysis: Lucas reads your reviews for you
Marketing
Your customers already tell you what is wrong. Someone still has to read it.
No commitment. He reads, he counts, he tells you: nothing is sent, nothing is published, nothing is changed.
A marketing professional in this role: 3,800 € per month. Lucas comes with the subscription, along with the whole team.
The role at a glance
The summary. The detail follows just below.
- Role
- Marketing
- Owns
- What your reviews say about you, and your marketing copy
- Works from
- Your reviews once collected, the occasion for your newsletter, what you describe to him
- Produces
- A summary of your reviews, the copy of your newsletters, answers on your search visibility
- Can act alone
- Read, count, summarise. Nothing else.
- Must ask you
- Anything that is sent, published or changed
- Hands over to
- Hugo, when a good review deserves a postAvailable today
- Reports to
- Rilo
You provide
- Your Google listing, connected
- The occasion for your newsletter
- What you are trying to improve
It does
- Reads your reviews and counts what comes back
- Writes the copy you ask him for
- Answers on the basics of search visibility
You get back
- What your customers keep saying, on one page
- A newsletter ready to send
- A clear answer, not an audit
Lucas answers no review and sends nothing. He tells you what your customers keep saying.
What it takes off your plate
- Reading your reviews one by one to work out what keeps coming upAvailable today
- Guessing whether your rating is going up or downAvailable today
- Hunting for the words of a newsletter on a Sunday eveningAvailable today
What it works from
- Your Google reviews, once collectedSet up with you at onboarding
Emma collects them every day. Lucas works on what she has gathered.
- The occasion for your newsletterAvailable today
A new season, a new service, news of the month: you give him the occasion, he writes.
- What you describe to him about your website and your goalAvailable today
He answers on what you tell him. He does not open your website.
What it produces
- The average rating of your latest reviews, and the breakdown by starsAvailable todayAutonomyAutomatic
- The subjects that come back from one review to the nextAvailable todayAutonomyAutomatic
Mentioned positively, mentioned negatively, or split when your customers contradict each other, with the number of reviews behind each one.
- The comparison between your recent reviews and the earlier onesAvailable todayAutonomyAutomatic
On the reviews held in memory, not on the full history of your listing.
- The copy of your newsletter, when you ask him for itAvailable todayLucas drafts, you sendAutonomyYou decide
You describe the occasion, he writes the copy. Sending it to your list stays yours: Mixelligence sends nothing to your customers.
- An answer to your search visibility questionsAvailable todayAutonomyYou decide
He advises from what you describe to him. He does not read your website: the basics of search visibility, not a replacement for an SEO agency.
How far it goes on its own
- Reading your reviews and drawing a summary from them, when you ask for itAvailable todayAutonomyYou decide
- Staying silent when he does not have enough materialAvailable todayAutonomyAutomatic
Below five reviews, he says he cannot conclude anything instead of inventing a trend.
- Never naming a customer in a summaryAvailable todayAutonomyAutomatic
The author’s name is not even passed to him, and first names quoted inside a review do not come back out.
- Stopping before any actionAvailable todayAutonomyYou decide
None of his missions sends a message, publishes anything or changes anything. He tells you, you decide.
Who it hands over to
- Emma passes him the reviewsAvailable today
She collects them every day and writes the reply to each one. Lucas works on what she has gathered, and answers none of them.
- Hugo picks up your best reviewsAvailable today
From four stars up, and only if you have declared that your industry is not subject to advertising rules.
- To you, for anything that goes outAvailable today
He has no way to send, and that is deliberate: what leaves your business leaves by your hand.
Lucas reads your reviews the way your next customer will.
- 1One customer says the wait is long. One review is an opinion.
- 2A second one says it, then a third. Three reviews make it a subject.
- 3Lucas brings it up: “waiting at the counter, mentioned negatively, 6 reviews”. That is no longer an impression, it is a fact.
- 4He compares your recent reviews with the earlier ones. You see whether it is getting better or settling in.
- 5He answers no review and writes to no one. He tells you what is going on. What you do with it is yours.
What Lucas will never do
These are not features coming later: they are limits set by design.
- Promise you a position on Google
- Send anything to your customers
- Change your Google listing
- Reply to a review in your place
What if the AI gets it wrong?
No role on your AI team has a blank cheque. Each one has a defined scope, its own rules and actions it is not allowed to take. When something is missing or a request falls outside that scope, it stops and asks you rather than inventing an answer.
Your side of the work
- At the start : you teach it about your business.
- From then on : the team works from that shared memory.
- Day to day : you step in only where a decision is yours to make.
The three statuses
- Available today
- Set up with you at onboarding
- In development
And who decides
- AutonomyAutomatic
- AutonomyPer your settings
- AutonomyYou decide
Frequently asked questions
Is Lucas included in my subscription?
Yes, in the subscription, with the whole team, with no add-on and no hidden quota.
Does he reply to my Google reviews?
No, never. Replying to a review is Emma’s job: she collects them every day and offers you a reply for each one, which you copy onto your listing. Lucas works on what she has gathered and tells you what your reviews say together. Both live on the same screen.
How many reviews does he need for the analysis to be worth anything?
Five. Below that, he tells you he does not have enough material rather than drawing a conclusion: a subject mentioned twice across three reviews is a coincidence, not a trend.
Over what period does he compare my reviews?
On the reviews held in memory, around thirty, not on the full history of your Google listing. He compares your most recent ones with the earlier ones, and stays silent if either side is too thin for the comparison to mean anything.
Do my customers’ names show up in his summaries?
No. The author’s name is not even passed to him, and a first name quoted inside a review does not come back out either: he talks about “the team” or “the staff”, never about a person.
Does he analyse my website?
No, and we would rather say so: Lucas reads neither Google nor your website. On search visibility, he prepares your 90-day plan and ranks your priorities from the information you give him, from “Grow the business”. These are the foundations, not a replacement for an SEO agency, and he will never promise you a position on Google.
Does he send my newsletter to my customers?
No. He writes the copy, you send it. Mixelligence sends nothing to your customers from your list: writing otherwise would be promising you an emailing platform we do not have.
Go further: replying to each review is the work of Emma, and the page How it works shows what never goes out from Mixelligence, such as the newsletter Lucas writes. To see your team prepare a first piece of work from your own business, try the demo.