These terms are the English version of the French terms of sale published at mixelligence.fr/cgv. The French text is the reference text and prevails in the event of any difference of interpretation.
Mixelligence, Auriel Metonou, sole trader (entrepreneur individuel).
Registered office: 14 rue du Collège, 59480 La Bassée, France
SIRET: 884 804 220 00025
TVA non applicable, art. 293 B du CGI
Email: contact@mixelligence.fr
Site: www.mixelligence.fr
Mixelligence benefits from the French VAT exemption for small businesses. The notice above corresponds to article L. 223-3 of the French code des impositions sur les biens et services, which since 1 September 2026 carries the provisions previously found in article 293 B of the French General Tax Code. No VAT is charged and none is recoverable.
The Services are reserved for professionals, whether individuals or companies, who subscribe for the purposes of their business and who hold a French SIRET business number. They are not offered to consumers, that is, to individuals acting for purposes outside their commercial, industrial, craft, professional or agricultural activity.
When subscribing, the client declares that they are subscribing as a professional, for the purposes of their business, and provides their SIRET number. Both are required: the subscription cannot be completed without them. The number provided is checked against the public business register after payment. That check is a verification, not a condition for opening the service: a professional whose details are withheld from publication at INSEE, or whose establishment has changed number, is missing from that register without being at fault.
The client warrants that these details are accurate and informs Mixelligence of any change. If it appears that the client does not have professional status, Mixelligence may bring the contract to an end for the future, after informing them and giving them the opportunity to reply.
The provisions of these terms that expressly concern a consumer client apply only where, despite the above, that status is recognised for the client. They do not constitute any offer addressed to consumers. Any opening of the Services to consumers would be the subject of a separate version of these terms, entered in the version register before any subscription.
The purpose of the Services is to prepare, from the information and instructions provided by the client, work that may relate in particular to quote follow-ups, replies to messages and reviews, content intended for social media, and administrative follow-up.
By default, these items are neither sent, nor published, nor passed on to third parties by Mixelligence. The client reviews them, edits them if they wish, and alone decides on their distribution. The client retains control over approvals.
Two features are an exception and carry out automatic sending. They only operate after the client has explicitly activated them, and they can be deactivated at any time from the client area:
No follow-up is sent to a recipient who has objected to prospecting, who has replied, whom the client has excluded, or whose address has been reported as invalid.
Publishing to the client's social media accounts, where the client has connected them, is triggered by the client themselves. Scheduled publishing is not part of the subscription and is not offered to the client.
Your whole team, €179/month: the complete team of AI employees (quote follow-ups, replies to your clients, visibility, posts, administration). Step-by-step guided setup is included in the subscription.
Assisted onboarding, €150 (one-off payment, optional): onboarding carried out with the client by appointment: connecting the accounts and setting the tone of communication. This option is optional and the subscription is complete without it. It is paid at the time of subscription, and the 7-day trial period of the subscription only starts once the onboarding has been carried out. It is a service distinct from the subscription. Cancellation conditions are set out at the time of booking.
The former offer « Votre équipe, mise au travail » (« Your team, put to work », €349/month) can no longer be subscribed to since 11 August 2026, and the former Solo, Starter, Pro and Agency plans were archived on 28 July 2026. These offers and plans can no longer be subscribed to; they are mentioned here for the record only. A subscription that had been taken out on any of them would continue on the terms and at the price subscribed to until its holder cancels it.
The price is payable in advance, at each monthly instalment, by charge to the registered payment method. As the contract is concluded between professionals, any late payment gives rise, without any reminder being necessary, to late payment interest at the rate applied by the European Central Bank to its most recent refinancing operation, increased by ten percentage points, together with the fixed recovery indemnity of 40 euros provided for by articles L441-10 and D441-5 of the French Commercial Code. No discount is granted for early payment.
Prices are stated in euros and are net prices. TVA non applicable, art. 293 B du CGI. Mixelligence reserves the right to change its prices; any change is notified to the client with 30 days' notice and applies only to instalments falling due after that notice. A client who does not accept the new price may cancel free of charge before it takes effect.
The Influencer Studio has no longer been offered for sale since 11 August 2026 and no credits are sold. Any credits that may have been purchased before that date remain governed by the version of the terms of sale accepted at the time of their purchase, which can be consulted from the client area and at mixelligence.fr/cgv/versions.
The right of use granted over content that may have been generated with those credits is maintained on the terms of article 8. The client undertakes not to use that content to present a virtual character as a real person or a real customer, to produce false testimonials or reviews, or to distribute unlawful or misleading content or content infringing the rights of third parties.
A 7-day free trial is offered on sign-up. A valid payment card is required to activate the trial. No charge is made in respect of the subscription during those 7 days. At the end of the trial, the subscription is automatically activated and billed monthly, unless it is cancelled before the end of the trial period.
Assisted onboarding is an exception to the above: where the client chooses it, its price is charged on the day of sign-up, the free trial covering the subscription only.
Where the client chooses assisted onboarding, the trial period only starts once that onboarding has been carried out, and not on subscription. Failing completion within 30 days from payment of the option, and after prior notice to the client, the trial period starts automatically on expiry of that period; the onboarding remains due and may be carried out later.
The free trial is granted only once per client. A client who subscribes again after having already had a trial is billed from sign-up, without a new trial period. This rule does not apply where the client pays for a new assisted onboarding.
The subscription is taken out for a term of one month and renews automatically from month to month, with no minimum commitment. There is no minimum period, no cancellation fee and no penalty.
The subscription can be cancelled at any time, without giving a reason, from the client area, by the same electronic means as the sign-up, or by email at contact@mixelligence.fr. This feature is free of charge and permanently available.
Mixelligence acknowledges receipt of the cancellation request and informs the client, on a durable medium, of the date on which the contract ends and of the effects of cancellation.
Cancellation takes effect at the end of the current billing period, the client keeping access to the service until that date. The month already started is not refunded pro rata, without prejudice to the reservation set out in article 6 and to the guarantee set out in article 6bis.
As the Services are reserved for professionals subscribing for the purposes of their business (article 1bis), the right of withdrawal set out in articles L221-18 and following of the French Consumer Code, which benefits consumers, does not apply to the subscription contract.
Article L221-3 of the same code extends some of those protections to a professional employing no more than five people and where the subject of the contract falls outside the scope of their main activity. That extension concerns contracts concluded off-premises. This contract is concluded at a distance, on the mixelligence.fr website, without the simultaneous physical presence of the parties: that extension therefore does not apply to it.
What serves as time for reflection for a professional client is written elsewhere in these terms and is not a right of withdrawal: the 7-day free trial of article 4, during which nothing is charged for the subscription; cancellation at any time, without reason and free of charge, under article 5; and the 7-day satisfaction guarantee of article 6bis, which is a commercial guarantee.
Reservation. If, despite article 1bis, consumer status were to be recognised for the client, that client would have, as of right, fourteen days from the conclusion of the contract to withdraw, without having to give a reason or bear any cost, by an unambiguous statement sent to contact@mixelligence.fr, or using the model form reproduced below. They would remain liable, where applicable, for the amount corresponding to the service actually supplied up to the communication of their decision, calculated pro rata to the monthly price, the balance being refunded no later than fourteen days after that communication and using the same means of payment.
When a client subscribes, Mixelligence does not collect either an express request for immediate performance of the service or an acknowledgement that the right of withdrawal is lost. In the case set out in the previous paragraph, that right would therefore remain intact, neither of the two conditions for the exception being met.
Model withdrawal form, reproduced solely for the reservation above. To Mixelligence, 14 rue du Collège, 59480 La Bassée, France, contact@mixelligence.fr. I hereby give notice of my withdrawal from the contract for the supply of the service below: ordered on (date), client name, client address, date, and signature only where notice is given on paper.
As a commercial gesture, and in addition to the rights the client has under the law, Mixelligence offers a satisfaction guarantee covering 7 days of effective use of the service from receipt of the first generated content, subject to all of the following conditions:
The refund, if granted, will be made to the original payment method within 5 to 10 business days. This guarantee is a commercial gesture; it neither restricts nor replaces any of the rights the client has under the law or under the contract, in particular those of article 5, nor, in the case of the reservation set out in article 6, the right of withdrawal and the legal guarantee of conformity that the French Consumer Code attaches to consumer status.
The generated content is provided as a proposal and must be reviewed and adapted by the client before publishing or sending. Mixelligence cannot be held responsible for the results obtained (reach, engagement, conversions) or for content distributed as-is without review.
Mixelligence is bound by a duty of best efforts as to the availability of the service. It cannot be held liable for unavailability attributable to a third party provider, to the network, or to a platform whose accounts the client has connected.
Nothing in this article excludes or limits Mixelligence's liability for gross negligence or wilful misconduct, nor the rights the client has under mandatory provisions of law. The same applies to the essential obligation of the contract, which no clause may deprive of its substance (art. 1170 of the French Civil Code).
Mixelligence grants the client, over the content generated for them under their subscription, a right of use for personal, professional and commercial purposes, worldwide and for the duration of any rights attached to that content. Content generated by artificial intelligence may not benefit from copyright protection and no exclusivity can be guaranteed. The client warrants that they hold the rights over the material they send to the service, including, where applicable, the image rights of the people appearing in it. Mixelligence retains ownership of its tools, algorithms and methods.
This article applies where the client (the subscriber) uses the Scheduling (online booking), Quotes and Prospecting modules, which lead them to process the personal data of their own clients or prospects through Mixelligence, and where they invite collaborators into their space (the « collaborators » function). For this processing, the client is the data controller and Mixelligence acts as a processor within the meaning of Article 28 of the GDPR.
As the data controller, it is for the client to inform their own clients of this processing and to have a legal basis (performance of a contract or pre-contractual measures, or consent). The client undertakes not to configure the module so as to collect special categories of data (GDPR art. 9, for example health data) without having put in place their own legal basis and the required safeguards; in particular, the appointment « reason » field must not request sensitive data.
For the « collaborators » function, it is for the client, as the data controller, to inform the people they invite of this processing at the latest when inviting them, to have a legal basis suited to their relationship with them and, where applicable, to comply with their obligations as an employer towards them. The client alone chooses whom they invite, the role they give them and when they remove them; they invite only people who need access to assignment tracking and Rilo's plans in order to work alongside them. A rights request sent to Mixelligence by a collaborator is forwarded to the client without delay. Mixelligence remains, for its own purposes, the controller of sign-in security and of the check that an invited address does not already have its own Mixelligence space; this processing is described in the privacy policy.
For Prospecting, the client remains solely responsible for the choice of their recipients, for the content they approve before sending, for how long they keep their records and for their legal basis. Prospecting by email is permitted only towards professionals, on the basis of legitimate interest, and for a purpose related to their professional activity. The client undertakes not to use it to canvass private individuals without their prior consent, not to import contact files they do not have the right to use in this way, and to send the messages from a mailbox of which they are the holder.
The processing of the client's own personal data (account, billing, support) is described in the privacy policy, which sets out the legal bases, retention periods, recipients and how to exercise their rights. The client may at any time lodge a complaint with the French data protection authority.
The content prepared by Mixelligence is produced using artificial intelligence systems. The client is informed of this before subscribing and by these terms. The site's conversational assistant is an artificial intelligence system, and says so.
A client who publishes or distributes content prepared by the service is solely responsible for complying with the labelling obligations that apply to them: those of the distribution platforms, those of article 50 of Regulation (EU) 2024/1689 on artificial intelligence, and, for commercial communications featuring virtual images of a face or a silhouette, the notice required by the French law of 9 June 2023 on commercial influence.
The demonstration content published by Mixelligence to present its service, in particular content featuring generated characters, is fiction. The results it shows are not client results.
These terms of sale are governed by French law. Any complaint may be sent to contact@mixelligence.fr. An amicable solution will be sought first, and Mixelligence answers any written complaint within thirty days.
The consumer mediation scheme provided for by article L612-1 of the French Consumer Code benefits consumers. As the Services are reserved for professionals (article 1bis), no consumer mediator is designated under these terms. Mixelligence does not point to a scheme it has not joined. Any opening of the Services to consumers would be preceded by joining a mediation scheme and publishing the mediator's details, in the conditions of articles L612-1 and R616-1 of the same code.
Failing an amicable solution, the dispute falls to the courts having jurisdiction under the ordinary rules. No jurisdiction clause is stipulated. In the case of the reservation set out in article 6, the client would keep the option of bringing the matter before the court of the place where they lived when the contract was concluded or when the harmful event occurred.
Each version of these terms carries its own identifier and date of entry into force. The version applicable to a client is the one they accepted when subscribing; it remains available at any time from their client area and at mixelligence.fr/cgv/versions.
Mixelligence may change these terms. Any change is brought to the client's attention with 30 days' notice before it takes effect. A client who does not accept the new version may cancel their subscription free of charge before that date.
English version of the French terms, version fr-2026-10-14, in force since 14 October 2026.