Reply to a customer review
The Review replies tool writes a fitting reply to each customer review for you, keeping YOUR tone, whether the review is glowing or grumpy. You will find it in your Client area, via Dashboard, then Trade Assistant.
Good to know. The trade Assistant is included from the Starter plan (the Solo plan gives access to the editorial kit only). Each generation uses 1 of your plan's monthly quota.
Open the trade Assistant and select your trade
Go to your Client area, via Dashboard, then Trade Assistant. First, select your trade from the list and click Save. This is what lets the agent write with the vocabulary and tone of your industry.
Tip. The quota counter at the top shows how many generations you have left this month. Each generation uses one, whatever the tool.
Choose the "Review replies" tab
In the trade Assistant, open the Review replies tab. Each tab is a dedicated writing tool.
Paste the customer review
Paste the text of the review you received (Google, Facebook, Trustpilot...) into the field. You can specify whether you want a shorter or a more detailed reply.
The customer review
"Great welcome, but a bit of a wait at lunchtime."
The suggested reply
"Thank you so much! Glad you enjoyed the welcome. We are working on reducing the lunchtime wait, hope to see you again soon."
Tip. Paste the whole review, context included. The more detail the agent sees (what the customer liked or complained about), the more fitting the reply.
Generate the variants
Click Generate. The agent gives you several variants in seconds, so you can pick the one that sounds most like you.
Tip. Not sold on a variant? It is only a starting point, you will be able to adjust it in the next step.
Copy, regenerate or adjust the tone
Once you have spotted the right variant, you can:
- Copy the text in one click.
- Regenerate for new suggestions.
- Adjust the tone: shorter, warmer, more direct.
All that is left is to use the text, by pasting it into your reply on Google, Facebook or your review platform.
Tip. You always have the final say. Nothing is sent or published automatically, the agent prepares the text, you decide when and where to use it.
Examples by trade
A short, credible use of the tool, whatever your trade.
« Reply to a 5-star review praising the service »
« Reply to a client who reached their goal »
« Reply to a review about a job delivered on time »
« Reply to a review about a parcel that arrived late »
« Reply to a tenant happy with your responsiveness »
« Reply to a review about the morning baguette »
« Reply to a client delighted with her new colour »
« Reply to a review about a wedding bouquet »
« Reply to a review about a handmade piece »
Bonus tips
Reply fast, and reply well
Speed matters as much as substance. The tool removes the writing time, so you can post your reply while the review is still fresh.
Keep your own voice
Adjust the tone until the reply truly sounds like you. A reply in your voice builds more trust than a generic copy-paste spotted a mile away.
Never reply in the heat of the moment
Facing an unfair review, let the agent suggest a calm, professional reply. You avoid the defensive answer that backfires and that everyone reads.
Thank even a negative review
Future customers mostly watch how you react to criticism. A calm, constructive reply reassures more than a perfect rating.
Ready to reply to your reviews in seconds?
The trade Assistant is included from the Starter plan. Discover the packs built for your trade, or start your trial.